Shipping & Returns

Orders are currently paused. These terms will apply only if ordering reopens; no orders are being accepted now.

Last updated: October 20, 2026

SourceMora ("we", "us") sells the SourceMora Fabric Resistance Band Set through email inquiry at sourcemora.com. This policy explains how ordering, shipping, returns, and refunds work. Questions: chopin@sourcemora.com.

1. How ordering works

1. You email us at chopin@sourcemora.com with the quantity and your street shipping address in the lower 48 US states or DC. No PO Boxes for now – please give a street address.
2. We reply in writing with: the item, total price (US shipping included – no separate shipping charge), and a ship-by date.
3. You pay using the payment link we email you, only after you receive that confirmation. We never ask for bank transfers, gift cards, or payment to a personal account.
4. Your order is accepted when we receive your payment against our written confirmation.

2. Shipping

• Where we ship: Ships to the lower 48 US states and DC only. We do not ship to Alaska, Hawaii, US territories, or APO/FPO/DPO addresses. We also do not ship to other countries. No PO Boxes for now – please give a street address.
• If your address is outside our shipping area (including a PO Box): we will tell you before you pay and will not send a payment request. We never take payment for an order we can't ship.
• Shipping cost: US shipping included for addresses in the lower 48 states and DC – there is no separate shipping charge.

• Ship-by date: The ship-by date is confirmed in writing before you pay. If we have not given you a date, we will ship within 30 days of receiving your payment.
• Where it ships from: Orders ship from our fulfillment partner. The estimated delivery window is confirmed in writing before payment. Transit time is an estimate set by the carrier and is not guaranteed.
• Tracking: We email you a tracking number when your order ships.

If your order is delayed

If we can't ship by the confirmed ship-by date, we will email you before that date with a revised ship date and your options:

• Agree to the new date, or
• Cancel the order for a full and prompt refund.

If the delay is longer than 30 days past the original date, or if we can't give you a revised date, we will cancel your order and refund you in full unless you tell us in writing that you want to keep waiting. You can cancel any order that has not shipped at any time for a full refund.

Lost or damaged in transit

If tracking shows no movement for 10 business days, or your parcel arrives damaged, email us with your order number (and photos if damaged). We will send a replacement or a full refund, your choice.

3. Returns

• 30-day returns: You may return unused items in their original condition within 30 days of delivery.
• How to start a return: Email chopin@sourcemora.com with your order number and reason. Please don't send items back without contacting us first; we'll give you the right return address and instructions.
• Return address: The return address is provided by email when your return is approved. If the return address is outside the United States, we will tell you before you ship, and for change-of-mind returns we may instead offer a refund without requiring the item back, at our discretion.
• Return shipping cost:
  • Defective, damaged, or wrong item: We pay. You will receive a prepaid label, a refund of your return postage, or a refund without needing to return the item.
  • Change of mind: You pay return shipping.
• Hygiene note: For hygiene reasons, bands that have clearly been used can be returned only if they are defective.

4. Defective or wrong items

If a band tears, the stitching fails under normal use, or you received the wrong item, email us within 60 days of delivery with your order number and a photo. We will replace it or refund you in full, and you won't pay any shipping.

5. Refunds

• Refunds go back to your original payment method. We don't issue refunds in cash, gift cards, or to a different account.
• Cancellations and delay refunds are issued within 7 business days of the cancellation.
• Returns are refunded within 7 business days of us receiving the item (or approving the return, if no return is required).
• Your payment provider or card issuer may take additional time to post the refund to your account.
• Refunds include the full item price. For defective, damaged, or wrong items, refunds also include any shipping you paid.

6. Problems? Contact us first

If something's wrong, please email us at chopin@sourcemora.com before opening a payment dispute or a chargeback. We reply within 24 hours and almost always resolve it faster than a dispute does. This does not limit any rights you have with your payment provider or card issuer.

7. Contact

SourceMora

Postal address: provided by email when your return is approved

chopin@sourcemora.com